2. Information We Collect

We may collect and process the following categories of personal data:

2.1 Information you provide directly

• Name
• Email address
• Phone number
• Delivery and billing address
• Order details and specifications
• Enquiries submitted via our contact form or email
• Any information you provide when requesting bespoke leadwork

2.2 Information collected automatically

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on the website
• Cookies and analytics data (see Section 7)

2.3 Information from communications

If you contact us by phone, email, or through our website, we may keep a record of that correspondence for customer service and order‑fulfilment purposes.

3. How We Use Your Information

We use your personal data to:
• Process and fulfil orders
• Provide quotations and respond to enquiries
• Deliver products to your specified address
• Improve our website and customer experience
• Maintain internal records and accounting
• Send service‑related communications (e.g., order updates)
• Comply with legal obligations

We do not sell or rent your personal data to third parties.

4. Legal Basis for Processing

We process your personal data under the following lawful bases:
• Contractual necessity – to fulfil orders and provide requested services
• Legitimate interests – to operate and improve our business
• Legal obligation – for tax, accounting, and regulatory compliance
• Consent – where you opt in to receive marketing communications

5. Sharing Your Information

We may share your data with trusted third parties only when necessary:
• Payment processors
• Delivery and courier services
• Website hosting and IT service providers
• Professional advisers (e.g., accountants)

These parties only receive the information required to perform their services and must keep it secure. Similar roofing businesses also limit sharing to essential service providers .

We do not share your data with advertisers or unrelated third parties.

6. Data Storage and Security

Your data is stored securely on servers located within the UK or EU. We implement appropriate technical and organisational measures to protect your information from loss, misuse, or unauthorised access. Comparable industry providers also use secure EU‑based hosting environments to ensure GDPR compliance .

7. Cookies and Analytics

Our website uses cookies to:
• Understand how visitors use the site
• Improve performance and user experience
• Provide basic visitor analytics
You can control or disable cookies through your browser settings. Essential cookies are required for the website to function correctly.

8. Data Retention

We retain your personal data only for as long as necessary:
• Order and invoice records: 6 years (legal requirement)
• Enquiries: up to 12 months
• Marketing consent data: until you unsubscribe
We do not store unnecessary personal data or keep it longer than required, consistent with practices seen in similar roofing businesses .

9. Your Rights

Under UK GDPR, you have the right to:
• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data (where legally permissible)
• Object to processing
• Restrict processing
• Request data portability
• Withdraw consent for marketing at any time

To exercise these rights, contact us using the details in Section 12.

10. External Links

Our website may contain links to third‑party websites. We are not responsible for the privacy practices or content of those sites.

11. Children’s Privacy

Our services are not intended for individuals under 16. We do not knowingly collect personal data from children.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.